Service Agreement

Last updated: 5 August 2026

This Service Agreement governs the service relationship between Ronnapixel Technology Ltd (Company Number: 17283238, "Service Provider") and the individual or entity ("Customer") using our services. By purchasing or using our services, you agree to this agreement.

1. Parties

Service Provider: Ronnapixel Technology Ltd, 124 City Road, London, United Kingdom, EC1V 2NX
Email: info@ronnapixel.com | Phone: [TELEFON]

Customer: The individual or legal entity that provides registration details during the service purchase process.

2. Scope of Services

The principal services offered under this agreement include:

Domain Registration: Registration, renewal and transfer of domain names via relevant registrars.
Web Hosting: Shared and/or dedicated web server hosting services.
Virtual Private Server (VPS): Managed or unmanaged virtual private server services.
VPN: Virtual private network access services.
Website Design: Corporate and commercial website design and development services.
Software Development: Custom software solution development services.

Detailed specifications and pricing for each service are set out on the relevant purchase page.

3. Billing and Payment

An invoice is issued on the service start date or upon order confirmation.
Payments are made by credit or debit card or other available methods. Payments are processed securely via Stripe.
Invoice amounts are stated inclusive or exclusive of applicable taxes as indicated on the invoice.
Periodic services (monthly or annual) renew automatically and will be invoiced unless cancelled at least 7 days before the end of the current period.
If payment is not received by the due date, the service may be suspended without notice.

4. Refund and Cancellation Policy

Domain registration: No refund after registration is complete; registrar policies apply.
Hosting / VPS / VPN: A refund may be requested within 7 days of service commencement for unused services. No pro-rata refunds after 7 days.
Website and software services: No refund once the project has commenced; the payment schedule is set out in the project agreement.
To cancel, email info@ronnapixel.com; cancellation takes effect at the end of the current billing period.

5. Service Level (Uptime / SLA)

We target 99.9% annual uptime for web hosting and VPS services.
Scheduled maintenance is announced in advance and excluded from uptime calculations.
In the event of an SLA breach, the Customer may request a service credit by written application. Service credits are limited to a pro-rata portion of the fee for the affected month.
Force majeure events, third-party infrastructure outages and outages caused by the Customer's own actions are excluded from SLA coverage.

6. Customer Obligations

Use services only for lawful purposes and in accordance with this agreement.
Keep account information current and maintain the security of passwords.
Not use server resources in a way that adversely affects other users.
Not host spam, malware or illegal content.
Maintain regular backups of their own data (our backup service provides additional support but no absolute guarantee).

7. Suspension or Termination of Service

Services may be suspended or terminated without prior notice in the following circumstances:

Payment is not received within 7 days of the due date.
Breach of this agreement or the Terms of Use.
Detection of illegal activity, spam or network attacks.
Legal order requiring the Service Provider to do so.

The Customer may terminate the agreement at any time by giving 30 days' written notice.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the Service Provider shall not be liable for any indirect or consequential damages (including data loss, loss of revenue or loss of business opportunity). The Service Provider's total aggregate liability shall not exceed the service fees paid in the preceding 12 months.

9. Governing Law and Dispute Resolution

This agreement is governed by and construed in accordance with the laws of England and Wales. The parties shall first attempt to resolve any dispute in good faith through negotiation. If unresolved, the dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales, which jurisdiction the parties hereby accept.

10. Changes

Material changes to this agreement will be notified at least 14 days in advance by email or via our website. Continued use of the service after changes constitutes acceptance of the updated agreement.

11. Contact

For all enquiries and notices regarding this agreement: info@ronnapixel.com | [TELEFON]