Privacy Policy

Last updated: 5 August 2026

1. Data Controller

This Privacy Policy applies to the website and services operated by Ronnapixel Technology Ltd ("Company", "we", "our", "us") under the brand Ronnapixel Technology. We are registered in England and Wales. Contact: info@ronnapixel.com — Address: 124 City Road, London, United Kingdom, EC1V 2NX.

This policy sets out our obligations under the UK General Data Protection Regulation (UK GDPR), the Turkish Personal Data Protection Law No. 6698 (KVKK), and the EU General Data Protection Regulation (GDPR) where applicable.

2. Personal Data We Collect

Account data: Name, email address, phone number, billing address.
Billing & payment data: Invoice address, payment method details (card numbers are not stored on our servers; they are transmitted securely through our payment processor, Stripe).
Technical data: IP address, browser type, access date/time, device information, cookies.
Support data: Messages and attachments you send in support tickets.
Agreement acceptance record: A log showing that you read and accepted the Service Agreement (IP address, timestamp).

3. Purposes and Legal Bases for Processing

Creating and managing your account (performance of contract).
Providing and billing for your subscribed services (performance of contract).
Providing customer support (performance of contract / legitimate interests).
Complying with legal obligations (legal obligation).
Security, fraud prevention and system protection (legitimate interests).
Documenting Service Agreement acceptance (legal obligation / legitimate interests).

4. Cookies

Our website uses cookies for session management, preference storage and usage analytics. On your first visit you may set your cookie preferences. Strictly necessary cookies are required for the service to function and cannot be rejected; optional cookies can be managed via your browser settings or our cookie consent panel.

5. Payment Processor: Stripe

Credit/debit card payments are processed by Stripe Inc. Your card details are never stored on our servers; they are transmitted directly to Stripe's PCI-DSS compliant systems. You can read Stripe's privacy policy at stripe.com/privacy.

6. Data Retention

Account data: Duration of active account + 3 years after closure.
Billing and payment records: At least 7 years as required by law.
Technical logs (IP, access logs): Up to 12 months.
Support tickets: 2 years after resolution.
Service Agreement acceptance records: 7 years after the end of the contractual relationship.

7. Who We Share Your Data With

Stripe Inc.: Payment processing.
Hosting / infrastructure providers: Server and data centre services.
Legal authorities: When required by law or a valid legal order.

Your personal data is never sold or rented to third parties for marketing purposes.

8. Your Rights

Under UK GDPR and EU GDPR

Right to access your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure ("right to be forgotten") under certain conditions.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent (for consent-based processing).
Right to lodge a complaint with the ICO (Information Commissioner's Office – ico.org.uk) in the UK, or the relevant data protection authority in the EU.

Under KVKK (Article 11)

To learn whether personal data is being processed.
To request information if personal data has been processed.
To learn the purpose of processing and whether data is used accordingly.
To know the third parties to whom personal data is transferred.
To request correction of incomplete or inaccurate data.
To request deletion or destruction of data under Article 7 of KVKK.
To object to a result arising solely from automated processing.
To claim compensation for damages arising from unlawful processing.

9. Contact

To exercise your rights or for any privacy enquiries, please contact us at info@ronnapixel.com. We will respond within 30 days.

10. Changes to This Policy

Material changes to this policy will be announced on our website. Continued use of our services constitutes acceptance of the updated policy.